Northern Energy Propane

Northern Energy was a great, local propane provider in Nederland CO. Then they were taken over by AMERIGAS sometime in the past year, and the customer service since then has been atrocious. When you call for a propane delivery, you get a voice mail. They rarely call you back. On your 5th or 6th call back to them, you decide to press the number for an 'emergency', and get to talk to a real person. In California. Somewhere near the Pacific Ocean. We live in the Front Range of Colorado, on the other side of the Continental Divide. They don't have a clue about you or your account. Be prepared to explain who you are, where you live, what your zip code is, etc, many, many times.

Most recently, they failed to deliver our on-call delivery request during the business week, and the charge for them to make it up to us is $230 for a Saturday delivery, on top of their already jacked-through-the-roof winter propane prices.

This is the worst customer service and gouging we have ever experienced....