Water Works Spas

The service is good and the techs are friendly but I am disappointed in their customer service with regards to billing. I called to get a quote a couple months ago for a set-up fee and was told $65 for the set-up and $55 for bi-weekly service. I thought this was great and set an appointment to have them come out to set it up and have them service it. They set up my hot tub and came out every other week like agreed to for 2 months.

I got my first bill this week and the set-up fee was $110. I thought they might have made a mistake and called to inquire. The guy I spoke with was very rude when I told him I was quoted $65 for a set-up fee and my bill showed $110. He acted like I was out of line for calling and asking questions about my bill. He rudely explained that the extra $45 was for a filter. I told him that I was not told when I set up the appointment or during the set-up, that I might be charged for a filter and that filters are not included in the set-up fee or service fee....