Winterhawk Dogsled Adventures

DO NOT USE THIS COMPANY!!
I am beyond disappointed and upset at how our reservation was handled for 4:30 on Friday, August 9th. I contacted them weeks ago via email for information and called multiple times this past week to make a reservation. We called on Wednesday and was never called back until Thursday after I had to emailed her about it. My husband even called as late as noon on Friday, August 9th to add another adult to our reservation for 4:30 THE SAME DAY and they said it was no problem. Our credit card was charged immediately for all 3 adults and 2 kids before we even got there. He spoke to Peggy at noon and she remembered us enough to charge our credit card, but she forgot us 4 hours later on the same day?!?

We drove an hour from the Avon area and arrived 15 minutes early to wait to meet them. We gave them the benefit of the doubt when they were not there still at 4:45...figuring that maybe the prior tour ran a little late. We tried calling 3 times between 4:45 and...